Hi everyone,
I booked a non refundable room through hotels.com. I’ve been planning this trip for months and was positive that this resort is where I wanted to stay. I’ve been there in person before and loved it so when it was time to book the room we booked non refundable because we were so sure of how great the place was. My in-laws were looking at the website for the hotel today and noticed the the entire pool is closed during our stay. The pool was literally the whole reason we were going to this place. It’s practically a water park. This wasn’t mentioned anywhere on hotels.com and I really feel like this should’ve been very important front and center information given that the pool is why people go to this resort. Do you think I could get out of my reservation based on this? And does anyone have tips/experience with this?
Edit: I haven’t called hotels.com or the hotel yet. I wanted to see if anyone had any advice before calling! Thanks!
Submitted June 30, 2019 at 10:03PM by Eliza_Watts_Sells https://ift.tt/2xpqimg
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