Is it entitlement to expect the front desk to speak English?

I've been searching to book accomodations for an upcoming trip on a popular website. I see that a very frequent complaint is that the staff in non-English speaking countries do not speak English. Many people seem very upset by this, and seem to expect it.

Is this reasonable? learning a second language can be a big hill to climb, particularly considering service workers don't often make a lot of money and may work long hours. And is there a reason that English be the second language they are expected to have?

I do note that few of these people posting the complaints have taken the time to learn anything in the native language of the region they're visiting.

Any thoughts or opinions on this? I kinda feel bad for the poor hotel staff who may be getting disciplined or even fired for getting complaints that they can't really do anything about.

Submitted September 24, 2019 at 08:24PM by AzureWaterDragon https://ift.tt/2luJGw0