I booked roundtrip airfare to Mexico through Hopper last month. Aeromexico contacted me to say a flight was cancelled. When I tried to reschedule they told me I had to go through my "travel agent" (i.e. Hopper). I've messaged customer service on Hopper 10+ times in the past two weeks, haven't gotten a single response, most of my messages say "not seen".
I ended up contacting my bank to dispute the charge and get a refund, but seriously...what the hell? Has anyone else experienced this with Hopper? How do you contact an actual human at Hopper?
Not planning to book flights through third-party apps moving forward after this experience.
Submitted February 12, 2020 at 06:16PM by SLPCF19 https://ift.tt/37rWfKF
Comments
Post a Comment