Applied to renew my passport, it’s been more than 10 days and it’s status is still “not found”

The website says that it should be “processing” after 7-10 days, however it has been 14 days and mine still says its “not found” which means it’s still in transit. Is that normal? Why is it taking longer?

Submitted September 25, 2020 at 09:09PM by gawiya https://ift.tt/346yZCi