I was on a direct flight from DTW to FLL. No delays, no layovers. Everything was perfect. I was worried about one thing: my checked luggage. The kiosks wouldn't print my baggage tag for some reason, so I went to an airline rep and they printed it for me and checked it in. The lady was definitely high. I noticed the tag wasn't put on properly but I didn't think much of it.
I get to baggage claim. Wait and wait. It's not there. Talk to a spirit baggage rep in FLL, they tell me it was loaded on the aircraft and should be on the carousel. I tell them it's not and they refuse to believe me until they went and checked themselves. They say to just file a delayed baggage claim online so I do that.
I wait a few days, nothing. I've been on international flights with 3 layovers and if something like this happens i usually at least get an update as to where it is within two days max. I call spirit, lady tells me there's nothing new. I explain to her and she says she'll call DTW. This is the first time they ever ask me for a description of the bag, keep this in mind. She says DTW can't find anything, but she'll ask FLL. I'm on hold, get off hold and she tells me FLL won't answer and she'll shoot them an email. Sounds good, was told to call back the next day as the airport should respond. I call back, nothing, we'll shoot them another email!
This goes on for days 3, 4, 5. Day 5, I call back and tell the lady I'm not hanging up until she gives me a contact that can help me, transfers me to a supervisor, or I get new info. Miraculously, 30 seconds later (no exaggeration) she finds a baggage in FLL with the EXACT description of my luggage and its contents. Perfect. I need my shit for tomorrow, extremely important event, can I go pick it up from FLL now? She says yes, I get a text saying it's ready for pick up. Thank you bye bye.
I drive an HOUR AND A HALF to FLL. Go into their little office next to baggage claim. Three women ignore me for 5 minutes and talk in Spanish while laughing. Then they finally recognize my fucking existence and asks "how can I help you" in the most condescending way possible, as if I'm doing something wrong by interrupting their convo. I give them my info and explain my situation. She tells me they still have no idea where the luggage is. I ask her, how the hell is that possible? They told me my exact contents, even mentioned the melted sweets I paid $100 for. Guess what she tells me. She tells me "Well you told them didn't you?". I say no, they told me. She refuses to believe me. Then she says "idk must be at the warehouse or something". I ask what to do. I don't even remember what she said but clearly she just wanted to get rid of me. I ask her if she thinks I'm stupid and storm out the room. 3 hours wasted driving.
Is there compensation I can get? A refund? I already billed them for interim expenses. I'm insanely upset. I'm never flying spirit again. I have 4/10 days left, don't have any of the items that i needed to enjoy this vacation, and I'm $60 short on gas money.
Submitted August 12, 2023 at 01:48AM by theFapAb https://ift.tt/lFctrNf
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