Hello Reddit! Really hoping someone can provide insight…
My partner and I are currently in New Zealand on vacation. It’s truly a dream trip! Until Fiji Airways decided to do something…strange.
I booked LAX to Auckland roundtrip. The flights to and from LAX both have layovers in Nadi, Fiji (NAN). There were no issues flying here.
However, before we left LAX we got an email from Fiji Airways saying, “We are contacting you to advise that there has been an important schedule change to your flight listed below. This schedule change means that your flight connections are no longer valid and need to be amended. Please Contact Us as soon as possible to discuss alternative flight options.”
When I called, they said our ACK-NAN leg on the way home changed to a later time, which would cause us to miss our flight home to LAX.
When I contacted them, they rebooked that leg earlier flight and sent an email confirming this.
The issue is now the Fiji Airways app ONLY shows us flying NAN to LAX. There is no mention of Auckland to Fiji anywhere. When I called twice, they each said “Your flight home is Nadi to LAX.” When I kept telling them to put me on the earlier flight, as previously communicated, they acted confused because they could not see this information. They’ve promised me call backs and haven’t done anything.
My original ticket is LAX to Auckland, roundtrip. I still have a week left in New Zealand, but I’m getting nervous. What are my options?
FWIW - I bought travel insurance and purchased my original ticket with an Amex Aspire card. Should I continue to call Fiji Airways? I really just want to book a nonstop at this point, but I’m not sure if that would be covered.
Any insight is appreciated.
Submitted November 02, 2023 at 03:21AM by xfreak10 https://ift.tt/3jbNndm
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