Lufthansa shuts down every compensation correspondence when I provide them with evidence that their bad weather claim isn't substantiated

My Lufthansa flight in July was cancelled and I had to spend two nights in Frankfurt. When I claimed for compensation, they mentioned bad weather as "extraordinary circumstances" and that therefore they're not liable. I ended up researching and found out the following:

• The weather where I was and at the destination was good.
• There were other flights taking place as normal towards and right next to my destination at the same time. Even a Lufthansa one towards a city literally right next to my destination.
• The inbound plane had arrived at Frankfurt hours ago.

I provided the evidence three times to them with links, hoping my insisting would pay off but no. The second time they ignored me. The first and third time, I explicitly asked them to provide me with evidence and comment on what I provided and their answer was the typical copy/paste customer service text along with 'Please understand that we are closing the correspondence.'

I find this a very unprofessional and frustrating thing to do, shutting me down without even commenting on what I sent. It makes me think that they do it to avoid paying compensation. Even if what they said was true, it's just their word without evidence. I think I'll have to resort to a second-party mediator.

Submitted September 08, 2023 at 06:42AM by Silmarillien https://ift.tt/c9phTt5